SpamStopsHere Frequently Asked Questions

Can I use any domain with SpamStopsHere?

If you own a registered domain name, such as, and have email addresses with that domain, such as, then SpamStopsHere is for you.

If you have a free email account, such as,,, etc, you can forward your free email address to a domain you purchase and use SpamStopsHere. working day has been transformed...

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Can you change my MX records for me?

That is the only part we cannot do for you. However, we will send you simple instructions on how to change the MX records yourself and will be happy to assist you.

Call, chat or email us anytime. We're always here, 24/7/365.

Will using SpamStopsHere slow down my incoming email?

Like all anti-spam programs and services, SpamStopsHere has to filter your email in order to detect and block spam. However, we've optimized the entire system so the delay is generally only a few seconds.

For one, we filter incoming email in real time, rather than in intervals (like other antispam programs), so we deliver your email as soon as we process it. Also, we've optimized the order in which your email passes through our spam filters, with the most efficient first. And our primary filters (IP Blacklist, URL, Phrase and Pattern) block matching email by default, so once we flag an email as spam, it doesn't need to pass through any more filters.

As a result, there is usually no noticeable delay in the delivery of your email.

Does SpamStopsHere backup my email?

SpamStopsHere is not an email archiving system. However, it does have a feature called "Store and Forward". If your email server or service is down for any reason (maintenance, power outage, etc.), SpamStopsHere will continue to receive your incoming email, keep a running spool of up to 5 days worth, and then automatically deliver spooled messages when you're email comes back online.

If you know ahead of time that you'll be offline for more than 5 days, you can temporarily set the spool for a longer time period, within reasonable limits. Just contact our support team and we can help you set that up.

If you need true email archiving, look into our RestorEmail service, which has 30-Day Business Continuity and Full Compliance Archiving editions.

Do I Need My Own Mail Server?

No, you do not need your own mail server. You only need your own email domain name.

You also need to be able to change your MX records to point to our servers, which almost all hosting companies allow. When you sign up or try SpamStopsHere, we'll email you simple instructions on how to switch your MX records. That's about all you need to do. We'll start blocking incoming spam right away.

Does It Work If I Host My Own Email Server, Such As Microsoft Exchange?

Yes, SpamStopsHere works with any email server, including Microsoft Exchange, Exchange Online, Novell Groupwise, Lotus Domino, Sendmail, etc. and mail clients like Outlook and webmail clients.

Will SpamStopsHere Work With Any Web / Email Hosting Provider?

You can use it with almost any email hardware or software, whether it's an internal mail server, private cloud, external hardware, etc.

The only requirement is that you're able switch your "MX records" to point to our SpamStopsHere servers. Most hosting companies let you do so through what's called "local delivery".

If you're unsure, ask your hosting company if they support 'local delivery' or 'third party anti-spam filters in the MX records' In the rare case you're unable to do so, we'll gladly refund your money during the 14-day money-back guarantee period. If you notify us within the 30-day trial period, you won't be charged at all.

What About Larger Businesses?

Since our servers are arranged in large virtual clusters with load balancing technologies, we are completely scalable. We can take on any size customer. We keep our clusters operating at or lower than 50% capacity during peak times and can quickly add nodes to the clusters to maintain peak operating performance.

Does SpamStopsHere affect my privacy?

SpamStopsHere does not affect your security. It does not backup or make copies of your email messages. We do not log the entire email message, only the email addresses of the sender and the recipient.

In the event your mail server is off-line, the Store and Forward service will "spool" your email messages. When your mail server is back on-line, it will automatically transfer all the spooled email messages. The temporarily spooled messages will not be permanently saved or backed up.

Also, as described in our privacy statement, we do not share any information with anyone.

How do I Stop Using SpamStopsHere?

Simply remove the SpamStopsHere load balancer's from your domain's DNS MX records and list your actual email server in the MX records instead.

After the DNS changes propagate throughout the Internet (we recommend waiting 72 hours), you should then be able to cancel the SpamStopsHere service without any interruption of email.

24/7/365 Live Support
from our Michigan Headquarters

Live 24/7/365 support for all issues is included with all Cloud email services. Contact us anytime. You'll be in touch with a 3rd-level support specialist within moments.

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