At Greenview Data, we honor the trust and faith our clients place in us by offering exceptional support. We extend this level of support to all Greenview clients and channel partners, regardless of size, just as we have since the founding of our company many years ago.
The following are best practices for contacting Zix Customer Support:
For urgent issues, email support or open a ticket then call support at 888-576-4949. This way the agent can reference the ticket just created by the email that was sent. It would be best to have your description versus an agent’s interpretation.
Phone Call: If the issue requires immediate attention, please call Zix’s support team at 888-576-4949. Phone calls are best used for issues that are directly affecting mail flow or configuring the Zix service.
Monitor Zix’s services at our status page by logging into the administrator’s area of our support portal and clicking the “service status” link on the top of the page. Authorized contacts can subscribe to updates about associated services from the status page.
To open a ticket or for additional information please visit https://support.zixcorp.com.
A ticket will be automatically created and support representative will respond to your inquiry during business hours. We will respond to the email within 3 business hours. Our support business hours are Monday to Friday, 7:00 A.M. CT to 7:00 P.M. CT, excluding U.S. public holidays.
A support agent will answer your call.
Start a chat anytime between 6:00 A.M. CT to 6:00 P.M. CT (US & Canada) with a support professional.