To recover your username just follow the steps below based on user type.

Recover End-User Username

To have us send you your username for your End-user account, go to and input your email address. Your username will be emailed to you shortly.

Recover IT Admin Username

To have us send the username for your IT Admin account, you'll need to know one of the email addresses we have listed as either a "Administrative" or "Technical" contact. Once you have this email address, simply go to and enter the email address and we'll send it to both the Administrative and Technical contacts.

If you are the Administrative or Technical contact and you also have an end-user account, you'll be sent all the usernames associated to your email address.

Other Resources