GreenviewData
To reset a password just follow the steps below based on account type.
Resetting your password for your End-user account is as simple as going to our End-user password reset form and inputting your email address. Once you click Reset Password, you will be emailed your new password within a few minutes.
To reset your IT Admin account's password you'll need two pieces of information:
The username or login
If you do not have the login for your IT Admin account you can retrieve your login by following Username Recovery
An email address for one of the contacts listed on your account (Administrative, Technical, or Billing)
Once you have these two pieces of information you can go to our Administrator password reset form and input these two values to reset the password and have it emailed to all the contacts on the account.
As always, if you have any trouble or have any questions, please feel free to call, email, or chat with one of our helpful 24/7/365 support technicians.
To reset a password for an End Users account you will need to do the following:
There are multiple options available to choose from:
If you check all 3 options (Expire password, Email user with login credentials, and Set a random password) the End User will receive an email with their login credentials and once logged in with the new random password the user will be immediately prompted to create a new password.