An Active Directory Administrator Bind DN & Base DN is needed to use our LDAP Authentication and/or Import Users. The Admin Bind DN allows the LDAP connection to gain access into the Active Directory while the Base DN tells it where to look for the requested information.

Base DN Details for LDAP

The Base DN is the starting point an LDAP server uses when searching for users authentication within your Directory.

Example: DC=example-domain,DC=com

  1. In the Start menu, search for "cmd"
  2. Right click on Command Prompt and select Run as Administrator
  3. The servers Command Prompt will open, in the prompt run dsquery *
    C:\Users\Administrator>dsquery *
  4. The first output displayed is your Base DN:
    "DC=example-domain,DC=com"
  5. Take note of your Base DN, it will be needed for later steps.

Administrator Bind DN Details for LDAP

A domain administrator details, including Bind DN and password, is needed for our Control Panel to communicate with the LDAP server.

Example: CN=example-user,CN=Users,DC=example-domain,DC=com.

To find the Bind DN for the administrative user and/or any user:

  1. In the Start menu, search for cmd or Command Prompt
  2. Right click on Command Prompt and select Run as Administrator
  3. The servers Command Prompt will open, in the prompt run dsquery user -name <Users Name> *
    • The wild card * is needed for users with spaces in their name, ie. John Smith.
    C:\Users\Administrator>dsquery user -name <Users Name> *
  4. Take note of the syntax of the Bind DN account for the domain administrator. It should resemble the following:
    CN=Users-Name,CN=Users,DC=example-domain,DC=com *
It is highly recommended to set the used domain administrator password to never expire. If a password expires our system will no longer be able to communicate with the LDAP server. This will result in users getting locked out of our console until this information is updated.

Related LDAP Resources and Guides

LDAP Setup Overview

LDAP Windows Server Firewall Settings

LDAP Authentication and LDAP User Import

24/7 Live Support

Our technical support team is also available 24/7/365 via phone, chat, email or by opening a ticket through your account to help with any LDAP questions related to our services. Contact us anytime. We're always here. 24/7/365.