Filter Blocking Rules List

When a message is blocked it is assigned a rule related to the filter that blocked the message, the list below will hopefully help with better understanding why a message was blocked and documentation over the filter that blocked it.

Example of a message that was blocked:

Filter Rule 16 - Global REJECT Filter Macro

Filter Blocking Rules List

Rule#	Rule Name / Filter	Rule Information	Recommended Solution
1	Mailbox list	Mailboxes Spam Filtering and Mailbox List Settings	Update Mailbox List Users
6	User Email Block list	Allow List and Block List Information	Remove Block List Entries
7	User IP Block list	Allow List and Block List Information, Block Listed & Foreign Sender	Remove Block List Entries
10	URL Phone Filter	URL and Phone Number Filter Options	Contact Support for Review and Updates
11	Phrase Filter	Phrase and Content Filter Options	Contact Support for Review and Updates
12	Country Block List	Country Blocking Option, Block-Listed and Foreign Sender	Remove Countries
13	RBL (Real-Time Block List)	Real-Time Block List	Modify RBL Action
14	Virus	Anti Virus Attachment Scanning	This is a Virus - Contact Support for More Information
16	Global REJECT Filter Macro (Pattern Matching)	Pattern Matching Filter Options	Contact Support for Review and Updates
19	Optional Content Filters (Additional Filtering)	Information over Additional Filters	Turn Off Individual Filters
20	Attachment Filter	Attachment filtering and stripping, Filter Options Attachment Filtering	Remove Individual Attachment Extensions
22	SPF (Sender Policy Framework)	Sender Policy Framework Filtering	Modify SPF Action

If you need assistance with a blocked email, simply call, chat or email 24/7/365

Related Pages

• Filter Options / Additional Filtering Details
• Domain Filter Configuration
• Allow-Listing and Block-Listing
• Attachment Filtering
• Anti-Virus Filtering