Depending on theyou have for your account, we will archive your email for 30 days (Business Continuity Edition) or indefinitely (Full Compliance Edition).
To use RestorEmail, you simply tell us which email addresses/mailboxes to archive and make a few configuration changes, depending on whether or not you also use SpamStopsHere.
In most cases, we can archive your inbound, outbound and internal mail traffic even if you don't use SpamStopsHere. You simply configure the journaling feature on your email server or service to capture messages and forward them to the journal drop address that we provide.
Using RestorEmail with SpamStopsHere makes archiving your inbound traffic very simple because it is already passing through our SpamStopsHere server cluster, which routes a copy to RestorEmail without passing it through your mail server first. You don't need to set up journaling, but you do need to provide a list of End Users whose mail is to be archived.
You can archive your outbound and internal email using your email server's journaling feature. If you have, you can also archive outbound email using our Outbound Filtering instead of journaling.
Once you've added the RestorEmail subscription, the End Users who have Archiving User permissions will begin to be archived.
If you're using a third-party mail server or service (like Exchange, or Google Apps Gmail), you'll need to tell that system where to send mail that you want to archive. That's called a Journal Drop Address, which we provide when you sign up for RestorEmail.
The Journal Drop Address is shown at the bottom of the page. If you need to set up journaling in your mail system, simply copy and paste that full address into the appropriate form. For example, here's how you can set up journaling in Exchange.
As the account owner, you can assign User and/or IT Admin roles to each user. The User role permits things like viewing and sending messages and searching the user's own archives. The IT Admin role exposes much more functionality, like viewing all users' archives, defining policies, initiating holds, etc. You can also assign custom permissions and make custom permission groups if needed.
Here are the permissions you can assign in a click or two with the built-in User and IT Admin roles (the availability of some depends on which version of RestorEmail you're using):
Our technical support team is also available 24/7/365 via phone, chat, email or by opening a ticket through your account to help with any RestorEmail questions. Contact us anytime. We're always here. 24/7/365.