RestorEmail users with Manager permissions can customize the account's email archive settings.
On this page you will find the following options:
To reach the Journal Import, under Archive Management select Journal Import.
Email sent to internal users at your company will not leave your mail server. For example, if email@example.com sends an email to firstname.lastname@example.org, the email will be delivered to that user without ever leaving your mail server. Therefore, this archive system will not receive a copy and the message will not be archived.
In order to archive internal email, you must setup journaling on your mail server to capture a copy of all sent and received email. The captured copies must then be forwarded to your specific journal drop address specified on the Journal Import page.
To reach the Policies, under the Archive Management select Policies.
Policies allow you to set custom retention times for sender and/or recipient of the policy you create. On the Policies page you are shown a list of policies you have in place and given the option to edit, destroy, or create a policy.
While creating / editing a policy you have these options:
In most scenarios, you will check both recipient and sender for the Apply To option. However, in certain circumstances you may want to apply a policy only to the sender or only to the recipient. For example, you could create the following two policies:
If the archive system receives a message sent by email@example.com to firstname.lastname@example.org, it would archive the message for 1 day for email@example.com and 2 days for firstname.lastname@example.org.
Our technical support team is also available 24/7/365 via phone, chat, email or by opening a ticket through your account to help with any RestorEmail questions. Contact us anytime. We're always here. 24/7/365.