With appropriate permissions, you can add a user to your hosted email services account:

  • You can assign regular or IT Admin permissions to the user
  • You can make the user an End User if you assign at least one email address


Add a User

  1. Login to the control panel with your Administrative account.
  2. On left navigation bar under Client Account, click User Management .
  3. Click the Add User button.
You can also bulk import new user information all at once from a .csv file.

User Roles

Roles let you quickly provide a user with a default set of permissions. You can assign more than one Role to each user:

  1. Check IT Admin to let the user manage your entire customer account (full administration privileges)
  2. Check User to create a standard user who can use the hosted email service(s) and manage their own user account

For more control over permissions, you can override the default permissions for each user and create custom permission groups.

Email Addresses

If you want to make any of the email services you're subscribed to (e.g., SpamStopsHere, RestorEmail, etc.) available to the user, you must assign at least one email address to the user account.

End Users

A user account with at least one email address assigned to it is an End User. Only End Users can use our hosted email services. Non-End Users can view and edit account settings in the Control Panel as allowed by their permissions, but they cannot use the hosted email services.

Email Aliases

You can add more than one email addresses to the same user account. Those are known as "aliases" that will share the same password. If you subscribe to RestorEmail, aliases will be listed under the same archive.

  1. Under Email Addresses click Add Another
  2. Enter the new alias in the form of an email address
  3. Repeat for additional aliases

New User Information

Fill out the rest of the form with the new user's information, such as their name, initial password, etc.

Account information can always be recovered and/or reset, such as your username and password.

Save the New User

When complete, click the Save button.

Related Resources