NewUserFAQ:Quarantine

From Greenview Wiki

Quarantine is a feature of our Enterprise Edition. It archives all messages blocked as spam for the end users you have set up for 7 days. From here, if any message is blocked as spam that you feel is in error, you can re-send the message from quarantine and our support staff will also receive a copy to review for false positives.

There are some steps that need to be taken in order to set up our quarantine feature. Following is the step-by-step process you will need to follow in order to enable it for your account.

1. Log into your SpamStopsHere admin panel.

2. Click on configuration options next to the domain you wish to set up.

3. Every filter action that is set to reject or delete should be also set up to be quarantined.

  -- Click on edit next to the filters you have set to blocking spam.

  -- Above where you select your filter action, you will see a checkbox that says Quarantine - Send to the user's quarantine.  Check this box.

  -- Click the Set button at the bottom of the page. 

  -- Repeat this action for every filter you have set to delete or reject.

4. You will also need to set up end users for your account.  This is done so we only quarantine email for address that exist on your network.

  -- On the same page that lists your filters, towards the top of the list you will see End Users.  Click edit next to that.

  -- Click on the link named Add New End User

  -- Enter the email address of the user on your network in the box provided.

  -- You can choose to send that user a daily report which is a digest of all messages blocked as spam if you check the box next to where you added the email address.

  -- You can also decide if you want to have only the Admin of the account have access (which is typically the suggested use) or you can also have end users manage their own quarantine.   

      (If you wish to have the end users manage their own quarantine, click on the link that says Click here for more information about the end user system.)

  -- If you are going to keep access to the Admin user, uncheck the box at the bottom of the page, and click the Submit button.

  -- Repeat these steps for all of the users you wish to have quarantine enabled for.

After those steps are done, you are enabled for Quarantine!

In order to access the quarantine (in the case of an administrator quarantine setup), you can get to the quarantine by either the homepage of the SpamStopsHere admin page (click on Quarantine to the right of your domain) or on the Configuration Options page (where you set your filter actions and end users, etc) click on View next to domain quarantine.